EDUCATION
TQM training/co-teaching
Carnegie Mellon University
Pittsburgh, Pennsylvania
Training based on Xerox Corporation's "Leadership Through Quality" program. Training includes problem solving process, quality improvement process, interactive skills and meeting management techniques; in-depth facilitator training; advanced project planning tools.
1993/94
Master of Science in Library Science
Case Western Reserve University
Matthew A. Baxter School of Library & Information Science
Cleveland, Ohio
Degree received1984
Master of Arts in English
Northern Arizona University
Flagstaff, Arizona
Degree received 1982
Bachelor of Arts in French
Northern Arizona University
Flagstaff, Arizona
Degree received 1981
Foreign Languages: French, Italian
Other languages studied: Navajo, Hopi
This page maintained by Joan Stein
Head, Resource Sharing
Hunt Library
Carnegie Mellon University
Pittsburgh, PA 15213
© March 1997