Electronic Reference
Electronic Reference – a definition
Avoiding the Techno-glitz
Crawford’s “Principled Library”
When tools take over…a story of e-mail
But Wait…it gets worse
E-mail Reference observations
Combining HTML Forms and E-mail
“Something Like Chat” – Why Not Chat Matt?
LivePerson
Statistics so far …
Service Demand
HuntRef E-mail from Chat
HuntRef E-mail from Chat (cont.)
Wearable Computers for Electronic Reference
General approach
Bibliography
Bibliography (cont)
Email: matthewm@andrew.cmu.edu