Bibliography
Abels, Eileen G. “The E-mail Reference Interview,” RQ, vol. 35, no. 3, (Spring 1996), pp 345-58.
Basch, Reva. “The bionic searcher,” Online, vol. 23, no. 5 (Sept./Oct. 1999) p. 96.
Crawford, Walt. “Principled libraries: finding stability in changing times,” Online, vol. 24 no. 2 (Mar./Apr. 2000), pp 48-53.