Bibliography (cont)

Haines, Annette and Alison Grodzinski. “Web forms: improving, expanding, and promoting remote reference services,” C&RL News, vol. 60, no. 4, (April 1999), pp 271-272,291.

Kresh, Diane Nester. “Offering High Quality Reference Service on the Web: The Collaborative Digital Reference Service (CDRS),” D-Lib Magazine, vol. 6, no. 6, (June 2000), http://www.dlib.org/dlib/june00/kresh/06kresh.html

Mizrachi, Diane. “Info-Fashions for the New Millenium,” Online, vol. 24, no. 1, (Jan./Feb. 2000), pp 82-4

Haines, Annette and Alison Grodzinski. “Web forms: improving, expanding, and promoting remote reference services,” C&RL News, vol. 60, no. 4, (April 1999), pp 271-272,291.