| The Ill-Formed Query |
|
|
|
|
|
|
|
|
|
| • | Users
ask for something very broad and |
|||||||
| general |
||||||||
| • | Users
ask for something specific but there’s |
|||||||
| a
mismatch |
||||||||
| • | Users
aren’t exactly sure how the library |
|||||||
| system
works |
||||||||
| (Ross,
Nilsen and Dewdney, p. 22-25) |
||||||||