| Recent Books |
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| • | Ross,
Catherine Sheldrick, Kirsti Nilson and |
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| Patricia
Dewdney. 2002. Conducting the |
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| Reference
Interview. New York: Neal-Schuman. |
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| • | Radford,
Marie L. 1999. The Reference |
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| Encounter: Interpersonal Communication in the |
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| Academic
Library. Chicago: Association of |
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| College
and Research Libraries. |
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| • | Jennerich,
Elaine Z. and Edward J. Jennerich. |
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| 1997. The Reference Interview as a Creative
Art. |
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| 2nd
ed. Littleton, CO: Libraries Unlimited. |
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