Conclusions of the Assessment
		§ Patrons are asking significant numbers of in- depth reference questions via chat § Patrons have an overwhelmingly positive response to librarian questioning in order to clarify their information needs § Librarians can take the time to perform a reference interview, when appropriate M.R. Marsteller and D. Mizzy, “Exploring the Synchronous Digital Reference Interaction for Query Types, Question Negotiation, and Patron Response,”  Internet Reference Services Quarterly, 8,  no. 1/2 (2003): 149-165.