| Criteria
for Evaluating Software |
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| n | Cost |
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| n | Software on
library or |
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| company server |
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| n | Secure
transmission |
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| n | Live chat |
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| n | Page pushing |
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| n | Co-Browsing |
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| n | Pass to another
op |
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| n | Off-Hours
handling |
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| n | Exit survey |
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| n | Track users
within site |
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| n | Statistics |
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| n | Searchable |
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| Knowledgebase |
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| Scott Milewski
and OCLC Institute |
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