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n |
McClure/Lankes
et. al. - Assessing Quality in
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Digital Reference
|
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q |
Number of digital
reference questions received
|
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|
q |
Number of digital
reference answers
|
|
|
|
q |
Number of
questions received digitally but not
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|
answered or
responded to by completely digital
|
|
|
|
means
|
|
|
|
q |
Digital reference
correct answer fill rate
|
|