Notes

Outline

That Was Then and This Is Now: Technological Change and Library Services Sue Collins Carnegie Mellon University

Reference Services Reference desk In person Phone Liaison librarian In person Phone Email Reference desk and liaison librarian In person Phone Email Reference chat service Collaborative reference email ventures

User Services Library account. Staff: placed holds renewed materials updated personal info Interlibrary Loan:  paper submission library staff managed account Paper reserves Library account. User: places holds renews materials updates personal info Interlibrary Loan:  online submission  online delivery user initiated loans  user manages account Electronic Reserves

Database Services CD-ROM databases Local campus network DIY dial up access Librarian mediated searches (dial up/telenet) Internet (Telnet/FTP) CD-ROM databases Web accessed IP restricted databases Librarian mediated searches (web and telnet)

Collections Paper and microform journals Paper books Microform collections Paper reviews Paper, microform, and online journals Paper and e-books Microform collections Web accessible documents and resources Online reviews Publisher web pages Vendor websites

Library Instruction Class instruction sessions/library tours Paper  handouts Class instruction sessions/library tours Web pages Online tutorials

Technological Change has       made distributed electronic resources       and user enabled functions key features        of library services.

Technological Change has required librarians to: develop expertise with many more electronic products and services develop and research new ways to educate,  inform, and market to users

Technological Change has shifted onto the user responsibility for: resource knowledge searching skills user services functions

Technological Change will continue to require librarians and, most importantly, users to: develop expertise with distributed resources and services adapt  to the ever evolving library environment Will you be up to the task?