Prerequisite: 91-800 Organizational Management Theory & Practice Organizational change occurs in many forms from minor transitions to transformations and upheavals. Effectively managing change involves different activities depending on the scope of change and the organization's readiness for it. Special attention will be given to managing disruptions from transitions and inevitable losses that change brings. Cases will be used from public administration and for-profit organizations with emphasis on those with extensive involvement of multiple stakeholders (e.g. employees, general public, boards, clients and customers.) Topics: 1. Strategies for Accommodation (minor changes) versus strategies for Transformation (major upheavals) a. Keeping or changing the script; New wine in old bottles versus a whole new bottle b. Practical first steps c. Timing and phases 2. Change processes to create support or overcome resistance a. Diagnosing readiness for change b. Building support and legitimacy c. Top/down and bottom/up facilitation of change 3. Creating permanent change (making it last)
