Cross-listed with the School of Design Language in Design focuses on improving communication skills in situations where writers, visual designers, and their clients commonly work together as collaborators. These skills not only impact the quality of the project, but also the client's acceptance of the proposed solution. In this class, we will consider the communication stumbling blocks that prevent optimal solutions by looking first as a case study in which the expert/client relationship did not develop optimally. Based on what we learn from that case study, we will consider how to avoid those mistakes and others through reading, discussion, and related papers and projects. The quality of the work can be optimized when the collaborators can also optimize their interactions, including interactions on paper, in face-to face communication, in electronic communication, and in the designed artifact.